Raw materials are sourced from suppliers who are evaluated biannually to ensure compliance with production processes, complaint handling, recall procedures, risk management, quality control, legal certifications, and requirements for quantity, quality, and delivery time. The quality of raw materials is inspected for microbiological and physicochemical properties for each batch, along with daily and periodic checks of RO water according to in-house standards.
Production staff undergo a Physical Health Check, wear protective gear, and follow hygiene practices 100% before starting work. The workshop, equipment, and tools are cleaned and disinfected before and after each production shift to ensure a Class D cleanroom environment, with temperature, humidity, and pressure differential checked twice daily, and cleanroom monitoring performed twice a year. The formulation process is fully controlled according to the recipe, time, stirring speed, and sensory checks are done at the end of each batch. Semi-finished products are produced on an automated line, with quality control every hour and 100% sensory inspection according to the in-house standards. Products that meet the requirements are then transferred for packaging according to finished product standards
Conduct final quality control for each batch, including quality and safety criteria as per product standards, while also sampling, retaining, and conducting annual testing to monitor the stability of each product line.
Monitor, evaluate, and track the temperature and humidity of the warehouse using calibrated equipment at a frequency of twice a day (morning and afternoon).
Perform daily insect inspections using light devices and set up mouse traps once a week in the warehouse and storage areas to strictly monitor and control pests.
Records are prepared, reviewed/checked, and approved by the designated person before production.
Records in production stages, quality control, etc., are documented immediately and accurately, stored for 3 years, ensuring they are easily visible, accessible, and traceable.
Record, investigate, and resolve customer complaints within 14 days, depending on the specific case.
Inspect the quality of returned products due to complaints or other reasons that may affect product quality, along with traceability to identify the root cause and implement corrective and preventive actions.
Activate the recall process if defective products are detected, ensuring recall notifications are sent to relevant parties within 24 hours, and monitor the recall performance from sales.
